Thread: Need help desperatly

I have several software issues; I can not download any apps; I can not create any accounts. I have forced stopped most of my applications and cleared the cache on many of the apps, but that didn't solve the problems. I can surf the net with the browser and google search. Got any words of wisdom.
Thanks

Do you get any specific error messages you can screen capture or write out? When did this start happening and what changed to cause this?

Thanks for your response, I have gotten several of my issues resolved. I had to do a factory reset. In order to interface with the PC program Kies I had to turn off USB bugging and bluetooth. After much frustration, I finally got the new firmware installed via Kies. I still had problems with downloading off the internet, setting up accounts and the Kies wifi would not interface with my pc. It does a search for devices connected to my router and gives me a message no devices found. I have done a second reboot and I am finally able to do downloads and set up my accounts for the moment. So now my only issue is how to get the Kies wifi to work.!!! This has been very frustrating and I find that samsung's user guide gives no information regarding trouble shooting and what to do when you get their error messages.